Terms of Service

1. Services and agreement priority

LDC Business Solutions provides websites, booking, inquiry capture and business automations within the selected package. These Terms govern use of our website and services. Your Client Service Agreement governs if anything conflicts with these Terms; changes to agreed service scope require written approval.

2. Packages and setup

Every package has a one-time $2,000 setup fee, plus the selected monthly fee:

• FOUNDATION — $300/month. Website, inquiry capture, booking and staff dashboard. 30 minutes of small edits each month.
• CONNECT — $350/month. Everything in Foundation, plus chatbot and owner email and text inquiry alerts. 60 minutes of small edits each month.
• COMPLETE — $450/month. Everything in Connect, plus missed-call text-back. Customer booking texts coming soon. 60 minutes of small edits each month.

Foundation includes up to five mobile-friendly pages, tap-to-call, an estimate-request form with owner email alerts, one calendar-connected estimate booking type and a private staff dashboard. Connect adds an inquiry chatbot and owner email and text inquiry alerts. Complete adds missed-call text-back. Customer booking confirmation and reminder texts are coming soon, included at no extra cost once available; they are not active deliverables until then.

Setup applies your branding and content, connects your domain, calendar, alerts and staff access, tests agreed features and includes two consolidated revision rounds before launch. The project officially starts once your Technical Setup Form is complete; the delivery schedule is confirmed after reviewing your materials and access. Provider approvals and number transfers may affect timing.

The monthly price includes hosting, maintenance, the business phone line, domain renewal for domains LDC registers on the Client's behalf, carrier/texting registration and messaging usage, subject to fair, normal business use. Clients who already own their domain continue paying their own registrar. No unlimited-usage promise. Additional work requires a separate written quote and approval. See Packages & Pricing for the detailed scope.

3. Billing and taxes

Stripe processes payments. Your first payment is the setup fee plus the first month of service, with applicable taxes additional. Monthly fees are then charged automatically to the payment method provided at checkout. Your billing period starts with the first payment, including while setup is underway. Additional services or charges require written approval before work begins.

4. Cancellation

Clients can cancel anytime. Service continues until the end of the current paid month, then stops. No partial refunds of monthly fees for the remaining days. Send written cancellation and transfer requests to ldcbusinesssolutions@gmail.com.

5. Package changes

Approved upgrades and downgrades take effect immediately with prorated billing, subject to successful payment processing. Third-party access changes may require coordination; request changes at ldcbusinesssolutions@gmail.com.

6. Failed payments, refunds and disputes

Service continues while Stripe retries failed renewal payments. If all retries fail, service is marked overdue and paused until payment is resolved. A full refund of the initial payment or an open payment dispute puts service on hold immediately; a partial initial-payment refund does not automatically put service on hold. Service resumes when the issue is resolved and no other hold remains.

The $2,000 setup fee is fully refundable if the Client cancels before submitting the Technical Setup Form. Once the Technical Setup Form is submitted, the setup fee is non-refundable. Monthly fees are not partially refunded for the remaining days of a paid month.

7. Client responsibilities and ownership

You must supply accurate business information and materials you own or have permission to use, approve your site claims and obtain required consent for customer calls, texts and emails. Accept invitations to LDC's Cal.com team and Quo workspace and connect your calendar as applicable. Never send passwords or verification codes.

The Client owns their supplied content (text, photos, logo and branding), business information, business phone number and domain. The website, templates, code and tools belong to LDC and are licensed to the Client while the subscription is active.

When service ends, the website goes offline at the end of the current paid month. On request, LDC provides a copy of the Client's supplied content (text, photos and logo) and helps move the domain.

LDC will release or transfer the Client's business phone number within 5 business days of the Client's written request, including after cancellation, subject to the phone provider's transfer requirements.

If the Client wants to keep the website itself, LDC offers to sell it at a price quoted in writing.

8. Not included and service limits

Packages do not include advertising, ongoing SEO, guaranteed leads or revenue, unlimited edits, redesigns, online stores, customer payment processing, custom portals, custom CRM or dispatch, AI voice receptionists, multi-staff calendar dispatch or 24/7 support. New pages, custom integrations, changed automation logic or work beyond the edit allowance require a separate written quote and approval. Unused edit time does not roll over.

Third-party providers operate under their own terms. LDC does not guarantee revenue, rankings, booking volumes, message delivery or uninterrupted third-party service. The Client Service Agreement contains the applicable liability terms.

9. Privacy and communications

Our Privacy Policy explains information collection, providers, deletion requests and SMS rights. Questions, support requests and changes should be sent to ldcbusinesssolutions@gmail.com.